Hotel Management Services
Here is an overview of the hotel management services we offer:
Hotel Operations Management
Having an effective day to day management is vital to running a successful business. We will take over every aspect of this and focus attention on doing the right things at the right time.
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Evaluate skill levels of team members and customer service delivery.
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Staff training and development.
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Introduce industry standard reporting procedures
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Analyze product and delivery systems.
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Control of operational and running costs
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Forecasting and planning
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Customer satisfaction analysis
Sales and Marketing Strategies
If not managed carefully large budgets can be spent in the wrong areas for little return. Successful Marketing requires a good understanding of the local market and environment. Timing must be accurate to take advantage of changes in market dynamics.
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Maximizing occupancy by identifying niche markets, trends and opportunities
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Full annual sales planning
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Review of local advertising
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Competitor and market analysis
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Pricing and incentives
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On line marketing to maximum effect
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Management of On Line Travel Agents and booking engines
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Customer Relations Management and guest feedback
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Regular E-Media campaigns
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Social media management
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Website SEO and re-targeting
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Seasonal offers and packages
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Adding offer value and up-selling
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Travel Agent portofolio in high volume markets
Human Resources
We ensure the right people skills and knowledge are in place to complement your business.
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Effective recruitment and staff retention procedures
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Identifying and rectifying training needs.
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Staff guidance and development
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Multi-skill training to maximize the efficient use of staff
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Employee record keeping
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Disciplinary and complaints procedure
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Dynamic senior managers knowing the way to work with the local workforce.